Park Central Hotel New York

Reviews

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  ★★★★★ Chris Martin November 12, 2018

  Great centralized location for quick access to quote a few hotspots (Central Park, Natural History Museum, Times Square, Radio City Music Hall, Rockefeller Center, Grand Central Station, and the New York Public Library to name a few). Quick access to Broadway shows since Broadway street is directly behind the hotel. Quick Subway access up one street. Highly recommend!!!

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  ★☆☆☆☆ Alice Deng November 22, 2018

  The hotel is at a convenient location, however it has one of the worst in room amenities and customer service I’ve ever experienced. Having stayed at dozens of hotels across five continents, I’ve never experienced such carelessness and lack of respect for clients from all levels of hotel staff. None of the staff seemed to enjoy working there or genuinely wanted to help make the clients’ stay as enjoyable as possible. Soon after I arrived my room, I realized the phone doesn’t work. So I went down to the lobby to let them know and to ask for some more hangers. Hours go by and nothing got done, so I was on my way down again when I ran into a housekeeping staff who was able to get someone to finally bring them to me. Then a bit later I had to go to the lobby again to ask for a kettle and some tea, because there were none available in the room, and no fridge to keep your beverages cold either. When I got there, the two customer relations representatives ignored me, and another staff member in a suit approached me and asked if I needed help, I said yes. So he called out one of the customer relations representatives by name and she responded “WHAT?” After I advised her again the phones are broken and I would like some tea for the room, they told me there’s nothing they can do about the phone, and to go back to my room to wait for the tea. I waited several hours in my room after and nobody ever brought any tea. For the price that this hotel is, and the way it tries to appear to be a high end hotel, there is a lot left to be desired, in room/hallway upgrades (stains on bathroom floor & tub, door jams, keycard doesn’t work 2/3 times, very slow elevators), cleanliness (there’s a weird smell in the room), and most importantly, customer service skills.

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  ★★★★☆ Shan Jing October 21, 2018

  A very nice hotel at a very good location. It's walking distance to all major attractions in the mid-town manhattan area. The room is clean and it's quiet. Even when in the rooms facing the street, the noisy isn't that loud. The only complaint I have is that when I checked out, there was a $61 long distance charge mistakenly posted to my bill. I was told the call was made to area code 639 (Canada). After some investigation by the hotel, they told me it's a system error that multiple rooms had the same issue. Though I don't completely believe the explanation but it was removed from my bill. This brings some alert about the hotel's security. It's not a huge issue but adding some bad overall experience.

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  ★★★★☆ Michael Rust November 16, 2018

  Elevators will bottleneck people. Expect lengthy wait times. 1 pair (goes to floors 1-3) and the other pair of elevators goes 4-top (20+). Other than that, the hotel is beautiful, rooms are adequate, and everything you can imagine is within walking distance. Would recommend.

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  ★★★★★ Gregg Maisonneuve October 27, 2018

  The hotel was very nice, in a very convenient location. The rooms were very nice, however the lighting in the bathroom was very poor. Every member of the staff that I had contact with was friendly and down to Earth. I would definitely stay there again.

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