Manhattan Jeep Chrysler Dodge Ram

Reviews

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  ★☆☆☆☆ John Schaffer July 29, 2018

  PATHETIC!!! Paid $1500 for rack and pinion replacement which took 18 days. They called me day of pick up to inform me that I needed to pay an additional $189.00++ for alignment. Alignment was incorrect after vehicle was returned. Brought vehicle back. Alignment again not correct. Took vehicle to another mechanic who discovered rack & pinion improperly installed AND damaged AND discovered flashlight in engine bay on steering column (see photo). Returned a third time and asked to speak with service manager (Brian Suruj). Google this guy. NUMEROUS SIMILARLY NEGATIVE REVIEWS. I was visibly upset and frustrated at this point. He told me that I appeared confrontational and that he would be happy to help me if I would show him some respect!!!! What? Not, ‘I apologize for this. Thank you for giving us the opportunity to correct it’. Nothing. I told him to please take my vehicle and do your job. The $1500 job I already paid for. He refused. Refusing to correct their error or refund my money. I am currently disputing this incident with corporate and requesting the work be corrected at another location. Avoid this place. They are lazy, careless, incompetent, pathetic. They think that they can just say, ‘oh, sorry about that’ and you’ll accept their negligence, and go away. Not me.

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  ★☆☆☆☆ Bryant Garcia August 27, 2018

  If I could, i would give this place a 0. I bought a Jeep Cherokee 10 months ago. From the beginning the car was giving me problems. At first i thought just 1 trip to the service department would solve it all, but no. 7 months past and I was still going to the service department to attempt to fix it. I even asked top replace my car and management refused. To sum up the arguement they told me it's my problem so I deal with it, or I can buy a new car. After that situation, I took the jeep to a different dealership to get it checked out. First, they told me that the car didn't have any warranty (which I paid$3000 for). This dealership tried to stay with the money. After proving I paid for it, the warranty was enabled. Then the service department from there new dealership tells me the car is a ticking time bomb. The muffler, front axle, suspension, brake rotors, and steering needs to get replaced ASAP. They even said that it is a miracle I am still alive. All in all, don't waste your time here. There are better dealerships than this. Better dealerships that actually care about your investment and must importantly your life.

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  ★☆☆☆☆ Steve Reznikov August 20, 2018

  Do not waste your time at this place if you need to bring your car for a service. The attitude was very negative and they didn’t seem to be interested in servicing the car.

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  ★☆☆☆☆ David Cerame July 6, 2018

  (1) week after selling us our 2011 Grand Cherokee, the dealership filed chapter 11 and closed. Countless calls to them about all the issues we had popping up with the vehicle went unanswered. Finally got the management on the phone and they not only hung up on my wife but hung up on me as well. Called back to speak to someone else and spoke with David a manager. He has no help for us at all. They are not a group that I would ever deal with in any capacity and I would recommend that you stay away.

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  ★★★★★ Ashley Black June 22, 2018

  we got pretty good service. The sales reps were very nice and not pushy at all. They showed us our options and helped with the financing as well. Good experience

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